Frequently Asked Questions (FAQ)

1. What's the difference between trial version and registered version?

As to trial version, there will be a watermark on your generated flash movie, the registered version enable you to enjoy our timely after-sales services.
 

2. What Operating System does this program require?

Window2000/XP/2003/NT/SERVER with FLASH6 (or above).

3. What edit can I do to my video?

Apart from adding "Movie Beginning" and "Movie End" to your movie, FLASH VIDEO MX also lets you add user caption, user logo, different styles of control buttons, background color, and various special video effects. You can preview your edit and make changes anytime you want.

4. I get a pop-up error when I try to open my FLASH VIDEO MX, why it that?

You can check if you have properly installed your decoder (see next question). Try reinstalling your decoder to see if it works. If not, please E-mail our support staff for help.

5. How do I upgrade my FLASH VIDEO MX?

If your computer is connected to the Internet while you are running FLASH VIDEO MX, the program will automatically detect a newest version and remind you to upgrade. Of course, you can always visit our website to upgrade your program.

6. Is there any limit if I am using a trial version of FLASH VIDEO MX?

The only limit of the trial version is that you will get a banner with "FLASH VIDEO MX" and our logo in the middle of your video. There is no such a banner when you play a converted file by a registered version.

7. What does "Movie Beginning" include?

"Movie Beginning" includes subject, director and description. It is for adding movie-making information and brief introduction of your movie.

8.Can I add my favorite music to my video?

Yes. FLASH VIDEO MX lets you replace the original audio with a new audio file. On the Audio & Video Settings interface, you can select a new audio file from your computer to replace the original audio file. If the new audio file is not long enough, you can choose to loop it by selecting "Loop Audio". You can use this special feature to make your own Flash MTV.

9.How to Select a video codec?

If you are authoring for Flash Player 7, select Sorenson H.263; if you are authoring for Flash Player 8, select flash 8 video codec.

10.I have lost my serial number.

You can send email  to us and will  retrieve it after the checking by flash-video-mx team.

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